Information Collected at Registration
Opening an account with JustCasino uses an email-based registration process. During a structured review of the sign-up flow, the form appeared across two stages and requested email, password, first name, last name, date of birth, country, currency, phone number, city, address and postcode. Country and currency required manual selection, and the postcode field accepted input before final validation occurred.
No identity-document upload was shown during this part of registration, and no deposit was required to progress through the form. The fields collected at this stage relate to account setup rather than payment processing.
Consents Given During Sign-Up
As part of registration, the flow included specific consent checkboxes rather than a single blanket agreement. These covered confirmation of being at least 18 years old, acceptance of the Terms and Conditions, acceptance of the Privacy Policy and a separate consent for promotional communications.
- Age confirmation, stating the applicant is at least 18 years old;
- Agreement to the Terms and Conditions;
- Agreement to the Privacy Policy;
- A distinct opt-in for marketing or promotional messages.
Email Confirmation After Sign-Up
Following submission of the registration form, a confirmation link was sent to the email address provided, arriving within the tested session. A phone number was also collected as part of the form, though the tested flow did not require an SMS code to complete registration. These observations describe what was displayed during the test rather than a fixed verification procedure.
When Identity Verification May Apply
Under published verification rules, identity checks, known as KYC, may be requested before a withdrawal is processed, during a security review or when payment ownership needs to be confirmed. Verification is not presented as a fixed step for every account and instead depends on individual circumstances.
Checks may also be triggered by inconsistent account details or as part of a bonus or fraud review. Completing verification does not itself guarantee that a withdrawal will be approved.
- A withdrawal request;
- A security review initiated by the operator;
- A payment ownership check;
- Inconsistent account details;
- A bonus or fraud-related review.
Documents That May Be Requested
Where verification is required, players may be asked to provide a passport, driving licence or national identity card to confirm identity. A utility bill or bank statement issued within the last 90 days may be requested as proof of address, since this evidence should normally remain recent.
Payment ownership may also need to be confirmed through evidence such as a card, bank account, e-wallet or crypto payment proof, matching the method used for deposits or withdrawals. In higher-risk cases, additional source-of-funds evidence may also be requested.
How Verification Affects Withdrawals
A withdrawal can remain pending until identity and payment ownership checks are completed, where such checks apply. Verification may be completed before the listed withdrawal processing period begins, meaning the time needed to confirm documents sits alongside, rather than instead of, standard processing timeframes. No fixed review time is guaranteed for completing these checks.
Verification can also be requested when bonus eligibility or account ownership needs to be checked, linking identity confirmation to certain promotional terms as well as to withdrawal requests.
Operator Context
JustCasino operates under Just Entertainment B.V. Players considering an account can review further details through the JustCasino online casino site before completing registration or submitting verification documents.
Contacting Support
General queries can be directed to the casino through live chat or by email at support@justcasino.com. These channels relate to general player support and do not independently confirm how privacy-specific requests, such as access or correction of personal data, are handled.