Privacy Policy

This document outlines how player information is collected, stored and used at JustCasino. Understanding data handling practices helps users make informed decisions before registering or depositing funds. The platform operates under Curacao Gaming Authority licence OGL/2024/164/0246, which sets baseline requirements for data protection and operational transparency. Players from Australia can review these details to understand what personal information is gathered and how it supports account security, payment processing and regulatory compliance.

Information Collection and Purpose

Just Casino gathers personal data during registration and ongoing account activity. This includes identity details such as name, date of birth and residential address. Contact information like email and phone number is also recorded. Payment data covers deposit and withdrawal methods, transaction history and verification documents.

The platform collects this information to:

1. Verify player identity and confirm eligibility under the 18+ age requirement
2. Process deposits and withdrawals through methods including Visa, Mastercard, Skrill, Neteller, MiFinity, Bitcoin, Ethereum and other supported options
3. Comply with anti-money laundering checks and Know Your Customer procedures
4. Deliver account notifications, promotional updates and support responses
5. Maintain accurate records for regulatory reporting

Technical data such as IP addresses, device identifiers, browser type and session activity may be logged automatically. This supports fraud detection, session security and platform performance monitoring.

Data Storage and Security Measures

Player information is protected through SSL encryption during transmission. Account credentials and sensitive payment details are stored using secure protocols designed to prevent unauthorised access. The JustCasino official site employs firewalls, intrusion detection systems and regular security audits to maintain data integrity.

KYC documents including passports, driver licences, utility bills and bank statements are retained securely. These records support verification processes required before withdrawal approval. Estimated verification time is up to 24 hours, though delays may occur when documents require additional review.

Session security features include login alerts and unusual activity checks. Players should use strong passwords meeting requirements such as 8 or more characters with uppercase letters, numbers and special characters.

Third-Party Data Sharing

Just Casino may share personal information with selected third parties under specific circumstances. Payment providers such as Paysafe, Neteller, CashToCode and cryptocurrency networks receive transaction data necessary to process deposits and withdrawals. Regulatory authorities may request information to verify compliance with licensing conditions.

Game providers including Pragmatic Play, Evolution, NetEnt and BGaming may receive anonymised usage data for performance analysis. Third-party auditors may access records during compliance reviews. The platform does not sell personal data to marketing companies or unrelated commercial entities.

Service providers assisting with customer support, fraud prevention and technical infrastructure may have limited access to relevant data. These parties operate under confidentiality agreements aligned with data protection standards.

Player Rights and Data Control

Users retain certain rights regarding personal information. Players may request access to stored data, correction of inaccuracies or deletion of records where legally permitted. Account closure requests can be submitted through support channels including live chat and email at support@justcasino.com.

Responsible gambling tools allow players to set deposit limits, session limits, cooling-off periods and self-exclusion options. These controls help manage account activity and can be accessed through the account dashboard. Further details appear on the JustCasino responsible gambling page.

Data retention periods vary depending on regulatory requirements and the type of information. Transaction records and identity documents may be retained for several years after account closure to satisfy compliance obligations.

Cookies and Tracking Technologies

The platform uses cookies and similar technologies to enhance user experience. Essential cookies support login functionality, session management and security features. Analytical cookies help monitor site performance and identify technical issues.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect platform functionality, particularly features related to account access and payment processing. Third-party analytics services may place cookies for performance tracking purposes.

Policy Updates and Contact Information

This privacy policy may be updated periodically to reflect changes in data handling practices or regulatory requirements. Players are encouraged to review this document regularly. Significant changes will be communicated through account notifications or site announcements.

Questions regarding data handling can be directed to customer support. Live chat is available around the clock and typically responds within minutes. Email enquiries to support@justcasino.com receive responses within an estimated 24 hours. The support team can assist with data access requests, account concerns and privacy-related questions.